Location: Kitengela


GMC Restaurant and Fun Place seeks to hire results-oriented, experienced, and self-driven Front of House Supervisor responsible for organizing the activities of the restaurant, train and supervise staff, ensure quality service and marketing to maximize profits through outstanding customer service and ensuring customer satisfaction. Successful candidates will be reporting to the FOH Manager.

Duties and Responsibilities

  • Handling customer complaints and ensuring satisfaction.
  • Training staff to follow restaurant procedures.
  • Maintaining safety and food quality standards.
  • Keeping customers happy and handling complaints
  • Organizing schedules
  • Supervising daily shift operations
  • Ensuring all end of day cash outs are correctly completed
  • Coordinating daily front- and back-of-house restaurant operations
  • Controlling operational costs and identifying ways to cut waste
  • Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
  • Provide a professional and courteous service at all times maintain the highest level of employee/customer relations.
  • Ensure training program is in place and used on a daily basis.

Desired skills and qualifications.

  1. BA/Equivalent in Hospitality Management or related field
  2. Three-year experience in similar role.
  3. Strong understanding of business management and accounting principles.
  4. Applies a professional, confidential and ethical approach at all times.
  5. Very creative and innovative.
  6. Excellent computer, problem-solving, and customer service skills.
  7. Exceptional communication and interpersonal skills.
  8. Knowledge of beverage operations, drinks/cocktails
  9. Knowledge of beers, liquors and wines.
  10. Ability to work under pressure and deal with stressful situations during busy periods.
  11. Knowledge of at least three hotel management software.

Note: –

  • Indicate position applying for as the SUBJECT EMAIL.
  • Please apply using:
  • Deadline for Application: 21st January 2023
  • We do not charge any recruitment fee to candidates for interviews and job placements.
  • Due to the huge number of applications, we get only shortlisted candidates will be contacted.
  • Canvassing will lead to automatic disqualification.