Location: GMC Place – Kitengela
Department: Games & Entertainment
Reports to: General Manager
Employment Type: Full-time

JOB PURPOSE

The Games Manager will be responsible for overseeing the games and entertainment section at GMC Place-Kitengela, ensuring a safe, engaging, and enjoyable experience for children and families. This role involves managing the games team, designing fun and educational activities, enforcing safety standards, and fostering a positive environment for kids. The ideal candidate should have a background in Early Childhood Development Education (ECDE) or Education, Psychology, and Child Management while demonstrating excellent leadership and organizational skills.

KEY RESPONSIBILITIES

Games & Entertainment Management

  • Design, plan, and implement engaging games, activities, and events tailored to different age groups.
  • Ensure a variety of fun, educational, and interactive games that promote children’s cognitive and physical development.
  • Continuously innovate and improve game concepts to enhance customer satisfaction and engagement.
  • Supervise daily operations of the games section, ensuring smooth execution of all activities.
  • Monitor and maintain the quality of gaming equipment, ensuring they are in excellent working condition.

Child Engagement & Safety

  • Create a fun, safe, and nurturing environment for children and families visiting GMC Kitengela Fun Place.
  • Apply child psychology knowledge to understand children’s behavior and manage their interactions effectively.
  • Ensure children are engaged in games that foster creativity, teamwork, and personal development.
  • Enforce safety protocols, ensuring all games and play areas meet health and safety standards.
  • Train the games team on best practices for child supervision and behavior management.

Team Leadership & Staff Coordination

  • Recruit, train, and supervise a dynamic games and entertainment team.
  • Assign duties and shifts to staff, ensuring efficient workflow and coverage.
  • Conduct regular staff training on child psychology, safety measures, customer service, and game facilitation.
  • Motivate and inspire the team to deliver exceptional experiences for children and families.
  • Handle team performance evaluations and provide feedback for continuous improvement.

Customer Service & Experience Enhancement

  • Ensure excellent customer service by training staff on child-friendly communication and engagement techniques.
  • Address customer inquiries, concerns, and complaints in a professional and timely manner.
  • Develop strategies to improve customer retention and enhance the overall fun experience at GMC.
  • Collaborate with other departments (marketing, events, and food service) to create family-oriented packages and experiences.

Business & Operational Management

  • Monitor games section revenue and develop strategies to maximize profitability.
  • Work with the procurement team to ensure timely purchase and maintenance of games equipment.
  • Track and analyze visitor participation in games and adjust activities accordingly.
  • Prepare and submit weekly and monthly performance reports to the General Manager.
  • Ensure compliance with all company policies, regulations, and safety guidelines.

QUALIFICATIONS & EXPERIENCE

  • Education: Bachelor’s Degree/Diploma in Early Childhood Development Education (ECDE), Education, Psychology, Child Development, Recreation Management, or a related field.
  • Experience: At least 3 years of experience in a similar role, preferably in a kids’ entertainment facility, school, or recreation center.
  • Strong leadership experience in managing a games/entertainment team.
  • Experience in planning and executing child-friendly events and programs.

KEY COMPETENCIES & SKILLS

  • Child Management & Psychology: Strong understanding of children’s behavior and developmental needs.
  • Games & Activities Management: Ability to design and implement engaging and safe games for kids.
  • Customer Service Orientation: A strong focus on delivering exceptional customer experiences.
  • Leadership & Team Coordination: Strong skills in leading, training, and motivating staff.
  • Safety & Risk Management: Knowledge of child safety procedures and first aid.
  • Customer Service Excellence: Ability to handle parents and children professionally and courteously.
  • Communication & Problem-Solving: Excellent interpersonal and conflict resolution skills.
  • Creativity & Innovation: Ability to introduce new game ideas and entertainment experiences.
  • Business Acumen: Understanding of revenue generation, budgeting, and cost control.

WORKING CONDITIONS

  • The role requires frequent interaction with children, parents, and the games team.
  • Must be able to work in a fast-paced, high-energy environment with children of all ages.
  • Availability to work on weekends, holidays, and peak entertainment seasons as required in the entertainment industry.
  • Ability to stand for long hours and actively engage in games and activities.

APPLICATION  GUIDELINES

  • Subject of Email: Please indicate “Games Manager” as the subject of your email application.
  • How to Apply: Send your application to jobs@gmcplace.co.ke.
  • Deadline for Application: 15th April 2025.
  • Shortlisting Process: Applications will be reviewed on a rolling basis.
  • Recruitment Fee: Please note that GMC Place does not charge any recruitment fee for interviews or job placements.
  • Communication: Due to the high volume of applications, only shortlisted candidates will be contacted.
  • Disqualification: Canvassing will lead to automatic disqualification.
  • Consent: By submitting an application, candidates give express consent to the employer to conduct background checks as necessary.
  • Equal Opportunity: GMC Place – Kitengela is an equal opportunity employer.
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